Shipping & Returns
You may return most new, unopened, unused, unenergized items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of delivery of the returned item back to our warehouse, however, in many cases you will receive a refund more quickly. We reserve the right to test and inspect returned goods and in our sole judgement adjust the refunded amount.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Large items, heavy items, items shipped internationally, and items shipped to remote Canadian destinations may not be able to be processed and shipped automatically. We will contact you with a freight quote after an order is entered.